Full-Time Transition Consultant (F&A Transition Mandatory)

The Services Transition Manager manages the end-to-end transition of client business processes into the BPO delivery environment. This includes planning, execution, and stabilization of transitions across finance, HR, customer service, or other outsourced functions, ensuring minimal disruption and full compliance with SLAs.

• Lead the transition lifecycle from contract signature to steady-state operations.
• Develop and manage transition plans, timelines, and resource allocations.
• Coordinate with client stakeholders and internal teams.
• Conduct due diligence and process mapping.
• Define and track Service Acceptance Criteria (SAC).
• Oversee knowledge transfer and documentation.
• Manage cutover planning and early life support (ELS).
• Ensure compliance with risk and control frameworks.
• Track and report on transition KPIs and mitigation plans.
• Support Pursuits from a transition standpoint and support creation of transition plans for RFx processes.

• Bachelor’s degree in Business, Operations, or related field.
• 7+ years of experience in BPO transitions or project management.
• Strong understanding of BPO operating models and SLAs.
• Experience in transitioning F&A, HR, procurement, or customer service processes.
• Excellent stakeholder management and communication skills.
• Proficient in tools like MS Project, Excel, and Visio.
• Certifications preferred: PMP, PRINCE2, ITIL, Six Sigma.

• Experience with global transitions.
• Familiarity with shared services and GIC models.
• Strong analytical and problem-solving skills.

What is the last date for applying to the job?

Which countries are accepted for this remote job?