Full-Time Traveling Maintenance Operations Support Manager

Our Traveling Service Operations Support Manager will provide coverage and support to communities with vacant Service and Maintenance Manager positions. They will also provide managerial support to communities with essential and time-sensitive hardships.

This position will serve as the subject matter expert on direct maintenance and service operations, vendor management and mentoring. This is a heavy travel position with up to 75% of the year or 3 weeks per month on the road or in the air.

Key Responsibilities:

• May serve as the acting Service Manager wherever/ whenever assigned and provide the standard operational support required of AIR's Service Managers.
• May provide regional oversight of all aspects of Property Maintenance Management of multiple communities as assigned including service requests, management, turn process, preventative maintenance, training and supervision of staff.
• Provide support to the Regional Offices in supporting the operations for properties assigned.
• Assist Property Managers, Service Managers, Regional Property Managers, Area Service Managers, Directors of Service & Quality and Directors of Operations in the completion of action plans required as the result of an audit.

Requirements:

• Ability to travel at least 75% of the time with easy access to large Airport
• Strong preference to be located within one of AIR's main markets: DC Metro, Miami Metro, Denver Metro, Boston area, or Philadelphia area.
• At least 5 years of experience in Multifamily Service Operations Management
• At least 2 years of experience in direct Service Management role
• Proven track record in managing large properties, be a motivator, a good communicator, and a hands-on manager
• Must possess strong team building, coaching and training skills, multiple site supervision experience and excellent customer service background, a strong financial results orientation and a demonstrated ability to enhance value at the community level

Compensation:

Expected pay rate of $90,000 - $100,000 plus annual bonus. We will offer a pay rate in line with your skills and experience.

Benefits:

• 50% Discounted Rent
• Medical, dental, vision, and life insurance
• HSA with company-sponsored contributions, FSA
• Short and long-term disability
• 401(K) plus company contributions
• Paid time off (vacation, holidays, sick time)
• Tuition Assistance
• Commuter Benefits, Pet Insurance
• Up to 100% reimbursement on job-related certifications
• Paid parental leave
• Consumer discounts
• Community giving opportunities
• Professional development and career growth

Application Deadline: 9/4/2024. Subsequent applications may be reviewed until position is filled. Pre-employment screening will be required (references, drug screening, employment verification & criminal background check).

AIR values diversity and equal opportunity.

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