Full-Time Unit Leader Operations

Permanent Full Time Opportunity: $136k - $149k (includes allowances and Super) in accordance with qualification & experience.

Join the City Services & Living team at Hume City Council, one of Australia’s fastest growing and culturally diverse councils.

The Unit Leader Operations role strategically leads the aquatic operations, compliance and safety areas across all Hume Leisure facilities.

This role requires an astute individual, experienced in leading large teams in a multi-site environment, creating high performance work environments, along with strong commercial acumen in the management of diverse work sites.

What you’ll be doing:

• Provide strategic leadership, creating a high performing proactive team, that delivers consistent service delivery.
• Set a clear strategic direction with measurable goals and targets for the operations team.
• Develop and implement key business strategies and models that aim to increase participation and local engagement in aquatic and leisure activities.
• Provide and model best practice leadership and direction to the Hume Leisure leadership team and all staff in the Hume Leisure Operations Unit.
• Communicate and implement people management strategies for the continual improvement in service delivery and professional development of all staff.
• Establish and promote a workplace environment that supports and encourages innovation, respect, customer service and collaboration.
• Prepare and develop annual budgets for review. Develop initiatives for maximising centre revenue.

The skills and experience you’ll bring to the role:

• Specialist knowledge of aquatic operations and facility operations.
• Leadership of the aquatic discipline in overseeing Lifeguard and Duty Supervisor Teams.
• Leadership of the compliance and safety discipline in overseeing Operations, Maintenance, Security, Cleaning and Contractor Management.
• Extensive experience in service delivery in a commercial environment and sound financial management skills.
• Demonstrated expertise in strategic asset management within aquatic and leisure environments.
• Implement relevant legislation including EEO and OHS, and ensure adherence to legislation, policies and procedures.
• Proven experience in official performance management procedures complying with the Fair Work act and National Employment Standards.
• Proven time management skills including setting priorities, organisation of work and meeting of deadlines in a complex and diverse work environment.

Required Certifications & Qualifications

• Tertiary qualifications in leisure, recreation, facility management or a business-related discipline with at least five years relevant experience.
• Demonstrated experience in development and implementation of strategic programs and policies and experience in operating and managing a large aquatic/fitness facility.
• Demonstrated experience in leading and managing a significant number of employees.
• Demonstrated experience in service innovation and application of best practice and continuous improvement methodologies in the management of leisure centre operations.
• Current Victorian drivers licence and Level 2 First Aid.

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