Full-Time VBC Customer Services Representative I

Responsible for answering incoming calls from providers, health plan and members as they relate to eligibility, benefits, claims, coverage, and authorization of services. This position will also problem-solve and explain programs and procedures to callers and will answer/address claim payment questions with providers.

• Answering incoming phone calls via ACD phone system
• Retrieve Voice Mails
• Provide eligibility, benefits, claim, and referral status depending on the queue on which they serve
• Assist in resolving issues for providers as they relate to claims, authorization and eligibility inquiries

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• A strong sense of responsibility for providing a great customer experience
• Detail-oriented and highly organized
• Excellent verbal and written communication skills.
• Excellent organization skills with ability to handle multiple tasks and prioritize work.
• Knowledge of CPT, ICD-10, HCPCS codes, HCFA1500 and UB04 billing forms.

• 1-3 years of customer service experience in a call center and or health care environment preferred
• High school degree or equivalent required, bachelor’s degree preferred

What is the last date for applying to the job?

Which countries are accepted for this remote job?