Full-Time Verification Associate (French Speaking)

The Verification Associate is a highly motivated, responsible, analytical thinker and detail-oriented professional.

Essential Duties and Responsibilities:

• Assist with ensuring M3 recruits and retains high-quality panel members.
• Provide support to the Operations team regarding respondent issues.
• Provide general back-up and support to the Panel/Support teams.
• Conduct detailed desk research.
• Communicate with panellists via phone and email.
• Clearly communicate with users and participants, resolving issues according to policy.
• Examine participant and panel documentation for authenticity and fraudulence.
• Verify and validate participant quality and responses prior to studies.
• Review respondents scheduled for projects and follow procedures for validation.
• Think creatively in a fast-paced environment, suggesting solutions or taking direct action.
• Verify physicians and other healthcare professionals using provided systems and protocols.
• Work with potential panelists, obtaining information to verify or identify fraud.
• Conduct reverse image searches to validate verification.
• Ensure validation tasks are completed within timelines.
• Track bad data issues, communicating with participants (including non-payment due to quality issues).
• Manage post-data collection validation when requested by clients.
• Collaborate with overseas teams as needed.

Requirements:

• 2+ years direct customer service experience with diverse audiences (market research/medical/healthcare preferred).
• Fraud investigation, auditing experience preferred.
• Competent at identifying altered documentation; keen eye for detail; internet savvy for accurate investigation.
• Strong desk research skills.
• Familiarity with physician/healthcare professional paths preferred.
• Excellent interpersonal and communication skills (verbal and written).
• Self-motivated, prioritizing tasks; understands urgency and can independently shift focus.
• Exceptional time management, organizational skills, attention to detail, and multitasking abilities.
• Well-developed analytical and problem-solving skills.
• Ability to work autonomously and in a team environment.

Education:

• Bachelor’s degree in sales, marketing, or equivalent experience.

Knowledge, Skill, Ability:

• Exceptional written and verbal communication skills with demonstrated knowledge of English and French grammar.
• Strong Microsoft Office skills.

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