Full-Time VP, Business Services Domain (Microsoft D365 ERP and CRM)

The Vice President, Business Services Domain is an executive role responsible for the strategic and operational leadership of the Business Services Domain (BSD) talent pool within the Hitachi Solutions Americas regional business unit.

This position reports to the Senior Vice President, Americas Delivery Domain, and oversees multiple Domain Directors, each managing a specialized pool of consultants aligned to a specific Delivery Domain - Microsoft Dynamics 365 Customer Engagement (CE) and Microsoft Dynamics 365 Finance and Operations (F&O), Microsoft Dynamics D365 custom application solutions

The VP drives organizational excellence in people management, workforce planning, delivery capability development, and performance across the BSD talent pool. This leader ensures that our teams deliver consistent, high-quality outcomes for clients while fostering a thriving, inclusive, and growth-oriented culture.

Key Responsibilities:

• Empower the Domain Directors (direct reports) to coach, mentor, and develop employees within the Domain through career development planning, performance management, and career path design.
• Ensure there is role clarity and best practices within the domain specialty areas.
• Ensure customer focus for all employees in the domain by coaching, mentoring, and providing feedback through the Domain Directors.
• Partner with Human Resources to ensure effective hiring practices and appropriate staffing levels within the Domain.
• Partner with Americas Resourcing Group to support centralized staffing in the Americas
• Ensure Domain Directors' accountability by establishing metrics for their employee management, skilling, utilization, capacity, and certifications, as well as their own development goals.
• Champion Hitachi Core Values among department members, supporting our company’s DEI initiatives to ensure sustainable growth.
• Partner with GDC Managers as it relates to project assignments and staffing.
• Responsible for overseeing the mid-year and annual performance management process within the Domain.
• Follow the established performance feedback process through employee recognition, rewards, and corrective action, with the assistance of Human Resources, when necessary.
• Responsible for team performance and reporting on metrics, including utilization for the Domain.
• Responsible for monthly Rhythm of the Business Reporting for BSD
• Lead strategic initiatives that support the Domain's goals as assigned.

Competencies:

• Continuous Learning.
• Impact and Influence.
• Client Focus.
• Strategic Thinking.
• Adaptability.

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