Full-Time VP, Client Services, MedComm

As a VP, Client Services, Medical Communications, your role is to provide strategic guidance in developing, delivering and leading tactical medical communications programming. In this role you are an extension of the client team and as the day-to-day relationship lead, addressing concerns while identifying incremental opportunities. You are also accountable for assuring you engage appropriate EVERSANA experts both in medical communications and across areas of specialization to counsel your clients on effective solutions.

Responsibilities:

• Oversee delivery of scope of business for assigned clients including assuring that all efforts are on strategy, on budget, timely and reflective of best-in-class EVERSANA INTOUCH services
• Guide matrix team engaged in the delivery of contracted work.
• Establish cross-collaboration with internal teams and agency partners, and foster sound relationships to support delivery of work
• Provide clients with research, analytical metrics, and strategic insight to facilitate recommendations for effective solutions
• Oversee the delivery and financial progress of all projects according to EI SOP
• Own strategic leadership of MedComm brand planning for your accounts
• Maintain client relationship and address needs, concerns and escalation as necessary
• Research, develop and collaborate with other Account Directors, agency departments and partners to continuously develop the integrated solutions offering from EVERSANA INTOUCH.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned

Requirements:

• Bachelor’s and/or master’s degree ideally in communication/marketing, biologic sciences, pharmacy or other scientific track
• Approximately 10-12 years of related industry experience: client-side brand team, consultative, medical communications, medical affairs or promo medical education agency or division of advertising agency and/or pharmaceutical experience
• Expertise in digital, media and technology transformation in medical communications
• Proven results with managing scientific communications programs from scientific platform through to peer-to-peer communications
• Proven leadership and mentoring skills (guiding a large team and multiple clients); Responsible for account staff team development.
• Strong and applied understanding of operational delivery of compliant medical communications solutions in the US.
• Strong experience in medical communications supporting medical affairs and/or medical education pharma clients
• Strong experience in directing content development efforts, HCP advocacy and peer-to-peer educational programming across channels
• Strong understanding of omnichannel content development and distribution and measurement of these activities
• Demonstrate accuracy in reviewing junior team-developed scopes
• Demonstrate accountability for financial tracking and management of client budgets and communicating with client teams and senior leadership
• Demonstrate leadership and mentoring skills, including assisting broader account team with junior account staff team development
• Strong presentation skills
• Demonstrates problem solving skills
• Demonstrates grace under pressure
• Think critically and proactively guide the team to de-escalate and create a clear path forward

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