Full-Time WtX Account Management

The Account Manager develops and maintains strong customer relationships, ensuring timely and cost-effective sales & execution of service activities like outages, shutdowns, spare parts, and overhauls.

This role drives sales of Category 4, 5, 6, and 8 service works, expanding business opportunities.

Acting as the single point of contact, the Account Manager coordinates with WtX Regional Management, subcontractors, and internal teams to deliver high-quality service.

The role focuses on increasing share-of-wallet, driving long-term relationships, and ensuring commercial success.

Sales & Customer Relationship Management:

• Drive sales of Category 4, 5, 6, and 8 service works.
• Identify and pursue new business opportunities.
• Act as the primary customer point of contact.
• Conduct customer visits and sales presentations.
• Lead contract negotiations.
• Stay informed about market trends.

Service Execution & Project Coordination:

• Oversee service project planning and execution.
• Ensure projects are on time, within budget, and meet quality standards.
• Coordinate personnel, tools, and schedules.
• Work with various departments for timely delivery.
• Monitor financial performance and track costs.
• Identify and mitigate risks.

Compliance & Collaboration:

• Adhere to QHSE standards and internal policies.
• Document lessons learned.
• Analyze project performance metrics.
• Collaborate with various teams to optimize service delivery.

Key Performance Indicators (KPIs):

• Customer satisfaction and retention.
• On-time and within budget project execution.
• Increase in service contracts and revenue.
• Efficiency in cost tracking and invoicing.
• Achievement of Order Intake (OI), Contribution Margin (CM), and Net Sales targets.

Qualifications & Experiences:

• Bachelor Degree in Mechanical, Process, or Electro-Mechanical OR Business Degree with strong technical affinity.
• 5+ years in service-related positions, preferably in Power Plants or Waste-to-Energy.
• Proven coordination experience in project and service execution.
• Strong knowledge of WtX technology and local regulations.
• Expertise in contract management and financial planning.
• Hands-on experience in budgeting and cost estimation.
• Strong communication and influencing skills.
• Experience with working in a matrix organization.
• Proficient in ERP (preferably IFS), Microsoft Office, and project management tools.
• Fluent in the local language and English.

Personal Attributes:

• Strong awareness of QHSE management.
• Customer-focused, proactive, and adaptable.
• Excellent communication and interpersonal skills.
• Self-motivated and organized.
• Collaborative team player.
• Willingness to travel (20-40%).

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