Contractor Account Manager - SmartrMail
Relay Commerce is hiring a remote Contractor Account Manager - SmartrMail. The career level for this job opening is Experienced and is accepting UK, Portugal, Spain based applicants remotely. Read complete job description before applying.
Relay Commerce
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About the RoleAs an Account Manager for the SmartrMail team, you will handle account management, inbound sales, technical support, growth, and more.
About the ProductSmartrMail is an email marketing platform with integrations for Shopify, Bigcommerce, and Neto. It offers user-friendly automation, beautiful newsletters, advanced segmentation, and affordable pricing.
Primary Responsibilities
- Effectively communicate with customers to resolve issues and improve satisfaction.
- Act as the customer voice and provide feedback to product/marketing teams.
- Represent Relay positively and empathetically.
- Manage a portfolio of SmartrMail's largest EMEA customers.
- Ensure customer retention and growth.
Important Traits for Success
- User-first mindset: Understand user needs.
- Empathy: Put yourself in the customer's shoes.
- Collaboration: Work effectively with internal teams.
- Problem-solving: Approach issues logically and find solutions.
- Strong communication: Listen attentively and communicate positively.
- Results-driven: Use data to address customer needs.
Requirements & Preferred Qualifications
- Technical account management experience.
- Email marketing solution experience (G Suite, custom sending domains).
- Proven resourcefulness and self-sufficiency.
- Collaborative skills with technical counterparts.
- Excellent written and oral communication skills.
- E-commerce or B2B SaaS experience, ideally with SMB customers.
- 4+ years experience in customer success/consultative customer-facing roles.