Full-Time Advisory Solution Consultant - Manufacturing

• Lead discovery workshops to determine customers' challenges
• Design and deliver tailored demonstrations of ServiceNow's AI-powered experiences
• Build and configure end-to-end demo flows that showcase AI-enhanced self-service, automation, and insight.
• Translate customer pain points into persona-based experience journeys
• Advise customers on AI adoption best practices
• Lead design-thinking sessions with customers to reimagine workflows through agentic automation.
• Act as a trusted advisor on ServiceNow’s AI roadmap
• Scoping and delivering Proof of Concept/Proof of Value engagements with prospects

• 5+ years in Solution Consulting, Presales, or UX-driven Technical Consulting within enterprise SaaS.
• Experience with ServiceNow or similar enterprise platforms
• Experience in leveraging or critically thinking about how to integrate AI into work processes
• Experience selling into and/or working with Manufacturing industry a strong preference
• Working knowledge of GenAI, LLMs, Prompt Engineering, or Conversational UX design.
• Strong understanding of workflow automation, ITSM/CSM/HRSD processes, and data integration principles.
• Proficiency with Flow Designer, IntegrationHub, and App Engine Studio is a plus.
• Excellent presentation, storytelling, and executive communication skills.

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