Full-Time Applications Technical Analyst

The Applications Technical Analyst position provides support for various Business Services applications, such as Dietary, Employee/Occupational Health, Facilities Management, and Point-of-Sale. Responsibilities of this position include providing support for applications, managing their lifecycles, and overseeing upgrades for existing applications. In addition, the role requires close collaboration with the Plan and Build organizations to onboard new applications into Business Services.

POSITION PURPOSE

Provides applications technical support for the installation and maintenance of enterprise , regional or local client server software application packages that support the business needs of Trinity Health. Develops in-house scripts and monitors error situations/conditions to improve application processing and user client performance. Troubleshoots and provides problem resolution to unexpected and complex errors/issues related to applications. Work activities require strong competency in with client server technology and considerable analytical, problem-solving and decision-making skills to diagnose and address problems with system hardware, software and connectivity; lead small projects and support specialized applications. Works with enterprise, regional or local level applications that may be deployed across multiple ministry organizations and geographic locations.

ESSENTIAL FUNCTIONS

• Installs and configures releases and service pack updates. Manages and monitors environment to ensure continued software functionality. Utilizes software applications to deploy software updates on multiple servers. Interfaces with other technical support teams as needed to coordinate software and hardware updates.
• Develops scripts in order to correct database problems, support project goals and report requested data.
• Configures and troubleshoots servers. Monitors the servers and all associated processes. Interface with and seek assistance from other technical support teams to ensure all operating system settings are in place and all related software is correctly loaded.
• Provides application database management support. Monitors error logs, schedules backups, run scripts, etc.
• Troubleshoots, analyzes and resolves complex hardware, software and connectivity issues. Researches and evaluates a variety of reports, job logs, scheduled job settings, availability of other servers, installed application file structure, and other software settings. Provides solutions to correct operational inefficiencies and identifies and determines opportunities to improve overall software performance.
• Plans and develops processing steps to improve performance of application. Monitor, identify and report applications errors. Documents system problems for reference. Creates and maintains system documentation.
• Participates on project teams and serves as technical lead on small to moderately complex projects. Participates in planning meetings, conversions, and cutover. Provides testing, process change, troubleshooting, scripting and data support.
• Recommends scheduling/timing of database and server updates, replacements and application upgrades. Determines what issues need to be escalated to other TIS technical team members or outside vendors.
• Interfaces with other TIS support to test functionality of installed or updated software and explore new opportunities to improve software performance.
• Attends meetings to discuss scheduled upgrades and technical issues requiring attention.
• Knows, understands, incorporates and demonstrates the Trinity Health Mission, Vision and Values in leadership behaviors, practices and decisions.
• Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
• Performs other duties as assigned.
• pay grade 13 range 74,114.97-

MINIMUM QUALIFICATIONS

• Bachelor's degree or certification in computer information technology or a minimum of three-five (3-5) years of related experience in a client server environment or an equivalent combination of education and experience.
• Intermediate technical knowledge of and experience with computer languages designed to manage relational database management systems and server operating systems.
• Intermediate knowledge and experience with relational database and Windows scripting languages.
• Some knowledge and experience with programming concepts, scripting and coding preferred.
• Some knowledge and experience with reporting tools.
• Familiarity with Windows networks and networking concepts. Knowledge of TCP/IP and other LAN/WAN technology. Some knowledge of Active Directory preferred.
• Some knowledge and experience with laser printers.
• Ability to lead small to moderately complex projects.
• Strong analytical, problem solving and decision-making skills.
• Ability to work independently on a day-to-day basis.
• Strong customer service skills. Ability to interface with multiple technical and business teams.
• Excellent organization, interpersonal, written and verbal communication skills.
• Some project management skills preferred.
• Must possess a willingness to learn and develop skills.
• Must possess the ability to work in teams and with direct supervision.
• Must be comfortable operating in a collaborative, shared leadership environment.
• A personal presence which is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

• This position operates in a typical office environment. The area is well-lit, temperature-controlled and free from hazards. Incumbent communicates frequently, in person and over the telephone, with people in a number of different locations on technical issues. Manual dexterity is needed in order to operate a keyboard. Hearing is needed for extensive telephone and in person communications. The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same period and adapt to interruptions.
• The incumbent must be capable of traveling in the course of completing project assignments.
• The incumbent may provide 24X7 on-call rotation support for software application, which includes applying fixes and quick resolution to production problems, errors and issues; disk space problems; program code, etc.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned.