Full-Time Assistant Manager - EIT, IT Network Engineer

Hands-on Experience: Networking & Networking protocols, Router, Firewall & Switch.

Troubleshooting Skills: Strong troubleshooting abilities.

Communication Skills: Excellent communication skills.

Switching Technologies: Understanding and troubleshooting major switching technologies (STP, RSTP, RPVSTP+, VPC, VDC).

Routing Protocols: Good understanding of routing protocols (BGP, OSPF, EIGRP).

Multicasting: Multicasting design, security, and advanced troubleshooting.

Network Security: Knowledge of network security concepts.

Cisco Tools: Understanding of Cisco tools (error decoder, configuration & verification, output interpreter).

Network Design: Assist customers with network design.

Product/Architecture Understanding: Juniper EX4200, EX3200, Ayava 5500, and Cisco 4500, 6500, 6800 Series switches.

Configuration Changes: Schedule and perform configuration changes on network devices as per business requirements.

WNS Applications: Maintain and support WNS business applications, ensuring reliability and availability.

Incident Management: Update tickets, manage, prioritize, and escalate incidents efficiently.

Downtime Mitigation: Minimize downtime by proactively identifying risks and driving solutions.

Issue Resolution: Respond to severity incidents and problems; escalate to seniors as needed.

Task Completion: Ensure tasks are completed to high standards and agreed timelines.

Network Management Tools: Knowledge and use of network management tools and integrations.

Interpersonal Skills: Excellent interpersonal skills with customers, senior personnel, and team members.

Escalation Handling: Handle Severity 1/Severity 2 escalations.

Advanced Troubleshooting: Collaborate with TAC engineers for advanced troubleshooting.

Vendor Coordination: Coordinate with OEM vendors to resolve issues promptly.

CR/ECR Raising: Raise CR or ECR if necessary for user tickets.

LAN Implementations: Implement/assist in network LAN implementations.

• Graduate

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