Full-Time Associate Client Manager (US Remote)

About this jobThe ACM will serve as an Experienced Industry Insights expert with the main goal to delight clients; supporting them for informed business decisions through delivery of analysis and insights on industries, markets and consumers using the NIQ data with the NIQ tools, following the NIQ standards.

Responsibilities

• Work as a master of propriety NIQ tools and metrics, and use these to help solve clients' business questions
• Work closely with the CS Consultants to transform customer experience
• During briefing sessions, independently respond to field business questions and develop analytical outlines that leverage multiple NIQ solutions into a cohesive story
• Simplify/visualize data and translate numbers into a compelling story for clients with insightful callouts and actionable recommendations.
• Prepare and present insights/recommendations
• Drive customer satisfaction through analyses and delivery of relevant and impactful insights
• Lead generation: Identify revenue leads in an independent way and take ownership in partnering with AD to convert these into revenue opportunities. 
• Execute strongly based on the service model
• Take initiative to remove roadblocks when they arise
• Lead by example, guide and coach junior members
• Champion an initiative within business unit and provide guidance to peers in that specific area, also accountable for delivering as per the KPI on this area.
• Client briefing: In-market: Ensure client briefing is received as per the briefing form with all areas filled. Ask questions to client to probe and understand the real issue.

Requirements

• Bachelor's Degree, preferred
• 3-6 years of experience in the CPG industry and/or related sales, category management, market research
• Prior experience with NielsenIQ (or similar) solutions preferred in analytics space, including POS/Panel data 
• Curious person who likes building stories based on data to answer business questions
• Strong analytical mind and excellent numerical skills
• Knowledge of Microsoft Excel, PowerPoint, and Google Sheets/Slides
• Excellent command of both written and spoken English
• Digital savvy & fast learner of concepts/ tools/ analyses
• Proficiency in pulling, analyzing, and incorporating all NIQ data sources that are relevant to the client(s) – i.e. RMS, Homescan, Omni, Spectra, etc. 
• Proficiency in utilizing Discover and helping diminish/eliminate client concerns & roadblocks in order to drive usage. 
• Ability to coach others in data analyses and working with the NIQ tools. 

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