Contractor Associate - Operations

• Essential Functions and Primary Responsibilities:
• Provide quality telephone customer service to patients and parents.
• Answer both inbound and outbound calls to confirm and/or create dental appointments.
• Deliver quality and superior customer care to every parent or patient on the phone.
• Gather information accurately.
• Coordinate with other areas of Benevis as needed.
• Refer issues for further investigation to relevant department.
• Possess good telephone etiquette, customer service and in particular focus on salesmanship skills.
• High focus on customer service and satisfaction

Education/Experience:

• Graduation from a senior high school or GED equivalent.
• Prior experience in a call center or in the dental field is advantageous but not required.

Technical Skills:

• Computer skills: Microsoft Office and Edge

Skills and Attributes:

• Bi-lingual Spanish and English (B2).
• Compassion and high-level of service for our patients.
• Possess good telephone etiquette, customer service and in particular focus on salesmanship skills.
• Detailed oriented.
• Keen aptitude and adaptability to change.
• Ability to work in a fast-paced environment.
• Excellent communication and organizational skills.

Physical Requirements:

• The nature of work requires the ability to: Operate a computer, keyboard, and standard office equipment.

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