Full-Time AWS Connect Developer

Immediate Interviews

• Network Fail Over and Redundancy As Part of ACGR Implementation
• Continue to build out service features to support disaster recovery such as Q n A BOTS and the IVR
• Test swappable agents between AWS East and AWS West and test West at scale
• Develop strategy as to what applications are needed in disaster recovery, i.e., Quick sight
• AWS Connect System Efficiency and Performance Status
• Call routing by split tunneling versus proxy routing
• Redesign the Q n A BOT interface to address security concerns
• Operate and cloud watch software available to user community along with any alert features (limits based on need)
• Clean up AWS workflows and BOTs to improve the speed in which callers receive treatment and reduce any unnecessary billable seconds on the platform
• Clean up of DEV and PROD environments including s3 buckets and test Lambdas
• Assist in optimizing Operata as a monitoring tool
• AWS Enhancement
• User training on the Connect Console (view users, change FAQs for the BOTS, change IVR call flows)
• Admin interface for ACGR
• Auto Provisioning users: Enable SCIM
• This enables managing users in Connect through active directory. When a user is put in the right active directory group, they get auto provisioned in Amazon Connect
• Could also tie the SAM process directly to Connect so when a SAM ticket is created and approved the user is auto created in Connect
• Change management process to address minor changes to messages and call flows to software update and SSA network configurations that can impact connect
• AWS data migration to the EDW
• Enterprise Implementation AWS Connect Expansion and Integration with Virtual PBX Systems
• Lead/assist in building the architecture and strategy for utilizing AWS Connect for services to include Regional and Field Offices
• Assist in configuring and testing integration with a virtual PBX system (i.e. Avaya or Ribbon)
• IVR Development and Dashboards
• Review new architecture and assist in migrating the IVR Workflows based on the new architecture
• Design and provide guidance/recommendations for IVR Workflows specific to the Regional and Field Office requirements
• Provide guidance in effectively building dashboards on the performance and KPIs for the overall AWS Connect perfor

This is a remote position.