Contractor B2B Customer Support Specialist

• As a DST Specialist, you’ll deliver standout support across phone, email, and LiveChat—helping customers across all our product verticals.
• Provide general and technical support to B2B customers, including Dealers, Performance Managers, and Business Development Managers (BDMs).
• Act as the first point of contact for customer inquiries, troubleshooting issues and escalating when necessary.
• Maintain accurate records of customer interactions and resolutions in CRM systems.
• Collaborate with internal teams to resolve complex customer issues and ensure timely follow-up.
• Uphold a high standard of customer service and represent the brand with professionalism and empathy
• Educate customers on platform features, updates, and best practices to maximize value.

• Experience in customer support or client service, preferably in a B2B environment.
• Strong troubleshooting skills with the ability to resolve both general and technical issues.
• Excellent communication and interpersonal skills, with a customer-first mindset.
• Ability to collaborate effectively with internal teams to resolve complex issues.
• High attention to detail and commitment to delivering professional, empathetic service.
• Strong organizational and time management skills in a fast-paced environment.

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