Full-Time BI & Data Analyst

We are seeking a skilled BI & Data Analyst to join our Solution Optimization team.

In this role, you will leverage our analytics tools, products, and software to enhance customer applications and contribute to our Analytics & Insights offerings.

Solution Optimization

• Analyze and interpret trends or patterns in complex data sets to identify improvement opportunities in real-life human-system dialogs.
• Provide actionable insights and recommendations to optimize customer applications.
• Collaborate with UX designers to validate design choices through data, calculate estimated impact pre-launch, and conduct impact analysis post-deployment.
• Utilize data to identify and recommend ways to increase core application KPIs such as automation and containment rate, thereby driving business value.
• Conduct data-driven NLU model validations, including intent and entity analysis.

Reporting

• Build and provide ongoing and ad hoc reports on system performance, also aiming to recommend ways to realize more business value from the service.
• Create custom dashboards and visualizations.
• Collaborate with customers to identify KPIs to be tracked, and compare system performance.
• Present and discuss reports and analyses with customers, partners, internal and external stakeholders.
• Support QBR meetings and Sales initiatives by creating and presenting performance reports and case studies.
• Provide demo support as needed.

Process & Product Optimization

• Develop tools and processes to optimize in-house monitoring and analytics tasks.
• Recommend improvements to our productized Analytics offering and develop prototypes to test these improvements.

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