Full-Time Bilingual Patient Support

Cloud DX is growing, and we are looking for a Bilingual Patient Support Specialist. (English/Spanish) to assist our customers with any questions they may have when using our products. You will be responsible for contacting patients to ensure they are able to complete their daily monitoring requirements, escalating calls that require technical troubleshooting, and providing an overall positive customer service experience.

What You'll Do

• Provide outstanding Customer Service to optimize the customer, clinician, and patient experience.

• Answer our Customer Support line, live chat and email channels triaging where necessary.

• Ensure records and correspondence are recorded correctly in the customer relationship management system when completing compliance calls.

• Follow-up and make scheduled call backs to customers where necessary.

• Assist in the assignment of the internal support ticketing system, determining appropriate next steps, and escalating priority issues when needed.

• Stay current with system information, changes, and updates.

• Guide Clinician Clients and Prospects on the proper use of Cloud DX equipment and software.

• Diploma in Business or Health Service Field experience.

Who You Are

• Bilingual Spanish. You have experience supporting both English and Spanish speakers in a customer service environment.

• You are a team player. You are approachable, enjoy seeing others succeed, and love to jump in and support when needed.

• You aren’t afraid to hop on a call. You have strong communication skills, excellent telephone etiquette, and the ability to quickly evaluate and respond to an array of inquiries.️

• You’re Flexible! This is an hourly position, and while we strive to maintain consistent scheduling, flexibility is required.

• You're a multi-tasker. You have experience handling a high volume of requests with ease.

• You have an entrepreneurial spirit. You love finding the answer to a problem, you are quick to research when you don’t know the solution, but you also know when it’s time to escalate and ask for help.

• You enjoy helping others. You have the ability to listen and align the patient/client with appropriate resources.

• Bonus Points For

• Exposure to a ticketing system and/or being in a call queue.

When applying to this position please include in your resume or cover letter:

• Your availability (specific days + hours you can work)
• What languages you speak + proficiency (e.g. English & Spanish)

What is the last date for applying to the job?

Which countries are accepted for this remote job?