Full-Time Bilingual Technical Product Specialist - Truck Tire - Canada

• An active role in the Canadian market supporting product complaints, fleet concerns, technical support to sales.
• Respond to technical issues, and follow new production tires for market acceptance.
• Work with internal and external teams to help train them on warranty complaints and processes.
• Timely reporting of findings into the Global Warranty system.
• Responsible for monitoring and maintaining of quality assurance processes, procedures and controls to meet established performance, quality and safety standards.
• Technical product service: Provide qualified resolution of technical and/or product related questions from end-users; Consulting of local sales and marketing organization in technical questions/aspects; Provide technical training and presentations to field sales team.
• Warranty: Adjudicate warranty tires at customer account locations; provide competent feedback to customers on failure modes.
• Provide technical field support in retread and digital solutions
• Product Performance Monitoring: Provide relevant tire samples and info into the Corporate Early Warning System; Evaluate, track, and summarize performance reporting vs. competition at customer
• Customer Services: Provide technical evaluation to fleet customers; travel with Territory Sales Manager and Key Account Managers and/or replacement dealer/fleet sales managers to provide technical support; Evaluates and report on new product performance in the America sales region; Represent Continental on tire technical issues at customer locations.
• Prepare and conduct professional presentations to internal and external clients, including upper management and executive teams.

• Relevant Bachelors degree or Equivalent
• 2+ years experience in the field of tire or vehicle technology, or 4+ years if no relevant Bachelors Degree
• Must be able to stack, unstack and handle Commercial Vehicle Tires and equipment
• Polished presentation skills; ability to instruct effectively
• English & French fluency
• Home office to be located near an airport
• Frequent travel (50+%)
• Ability to stack, unstack and handle commercial vehicle Tires and Equipment
• Valid drivers license and passport
• Legal Authorization to work in Canada is required.

• Customer service experience.
• Knowledge of tire manufacturing, testing or failed tire analysis experience
• Truck Tires Sales and/or R&D experience

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