Full-Time Business Analyst

Business Analyst at 9amHealth

What it is

The Business Analyst at 9amHealth is a pivotal role transforming raw data into insightful dashboards and strategic decisions, optimizing member enrollment & engagement, and delivering impactful customer reports. The role coordinates, defines, and creates outcome reports for customers, focusing on data-driven messaging and clarity. You will analyze clinical and health outcomes data, closely collaborating with the Head of Clinical. Collaborations with Customer Success, Marketing, and Data & Backend Engineering teams are key to developing reporting infrastructure, identifying KPIs, and tailoring messaging for diverse member cohorts.

What you’ll do

1. Design & maintain dynamic dashboards using Tableau, Looker, and Excel, converting complex data into actionable insights.
2. Utilize Mixpanel for user behavior & product performance tracking.
3. Support data governance, reconciling reporting discrepancies and conducting periodic audits to improve data quality.
4. Employ advanced SQL skills for data extraction, manipulation, and analysis, uncovering strategic trends.
5. Identify, document data decisions, definitions, models, and procedures related to reporting solutions.

Strategic Consultation & KPI Management

• Develop & maintain a comprehensive KPI portfolio, supporting Customer Success, Clinical Operations, and Marketing.
• Ensure data availability, quality, and consistency across platforms for business intelligence and strategic planning.

Lead Critical Data Initiatives

• Initiate and lead data projects to improve insights and reporting capabilities.
• Collaborate with cross-functional teams to identify key member segments for various campaigns.

Stakeholder Engagement

• Communicate insights effectively to internal and external stakeholders, ensuring data drives impact and strengthens customer relationships.

What you’ll need

Experience:

• Minimum 5 years of data analysis experience, ideally in a high-growth health tech environment.

Technical Skills

• Master dashboarding tools (Tableau & Looker) and spreadsheet applications (Excel).
• Familiarity with event-based analytics platforms (Mixpanel).
• Advanced database, query optimization, and ETL development skills.
• Advanced SQL proficiency
• AWS Glue (preferred)

Project & Communication Skills

• Strong project management skills and self-directed prioritization.
• Communicate technical concepts to diverse audiences.
• Develop and maintain strong relationships across disciplines.

Business Acumen & Collaborative Mindset

• Translate complex data into compelling insights.
• Excellent critical thinking, problem-solving, and communication skills.
• Proactive, detail-oriented, and quick learner.

What is the last date for applying to the job?

Which countries are accepted for this remote job?