Full-Time Business Analyst/IAM

Are you a dynamic and talented individual passionate for turning raw data into actionable insights?

Do you thrive in a collaborative environment, have a knack for problem-solving, and excellent communication skills?

We're looking for a highly skilled Business Analyst to join our innovative team.

Sutherland believes in the power of data to transform businesses. We're seeking a professional who can bring a fresh perspective and commitment to excellence.

Understanding of application platform integration and transitions to facilitate seamless business processes. Proven ability to elicit, analyze, and document business requirements effectively.

Create clear and concise functional and non-functional specifications. Strong problem-solving and critical-thinking skills to address complex business challenges.

Excellent communication skills and ability to collaborate effectively with cross-functional teams.

Familiarity with user acceptance testing and experience in process implementation and improvement.

Understanding of software development lifecycle (SDLC) methodologies (such as Agile).

Proficiency in using PowerPoint and Excel for data visualization and analysis.

Fluency in verbal and written communication in Bulgarian and English.

Demonstrated proficiency in using ticketing tools (e.g., ServiceNow, Jira).

Experience or familiarity with IAM platforms (e.g., Quest One Identity) is a plus.

Advanced Excel skills are beneficial.

SQL knowledge is a valuable asset.

1. Maintenance of all Products/Services managed by the IAM platform
2. Writing and producing reports (e.g., SQL)
3. Perform data analysis and produce summary reports with insights
4. Creation of Excel/PowerPoint dashboards and presentations
5. Contribute to technical design discussions
6. Develop and define documentation (process documents, functional specifications)
7. Communicate and/or train on documentation content
8. Proactively conduct ad-hoc and regular analysis of IAM system, documentation, processes, data
9. Investigate IT procedures, standards, and/or guidelines
10. Instigate and drive IAM process enhancements
11. Analysis of IAM policies/standards adherence
12. Promote and enforce IT risk policies
13. Training and mentoring team members
14. Initiating necessary training for the team
15. Ensure current exchange of experience and knowledge in the team
16. 100% timely reporting to the client and management

What is the last date for applying to the job?

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