Full-Time Central Operations Support Executive

Central Ops Support Executive

The Central Ops Support Executive is expected to remotely support the daily operations of sellers.

Responsibilities include:

1. Monitoring daily metrics.
2. Providing on-field support to sellers.
3. Conducting audits.
4. Managing stakeholders (internal and external).
5. Implementing new processes.
6. Operating central control centers.

Key Responsibilities:

1. Remotely monitor assigned sites via outbound calls, emails, and coordination with field executives.
2. Liaise between field executives and various internal/external agencies.
3. Train and guide sellers on norms and practices.
4. Develop and implement SOPs, analyze data, and propose improvements to the Seller experience.
5. Willingness to work on weekends.

Experience: 6 months to 2 years.

Skills required:

• Understanding of customer experience.
• Strong ownership mindset.
• Pattern identification and disruption analysis.
• Detail-oriented and implications-foresight abilities.

Qualifications:

• Bachelor's degree in a quantitative/technical field (e.g., Computer Science, Engineering, Statistics).
• Proficiency with Excel and SQL.

Work Mode: Work from Home

Salary range: 3 - 4 LPA

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