Full-Time Chief Operating Officer (COO), Cybersecurity Firm

• DIB/CMMC mission leadership: Oversee readiness assessments, remediation roadmaps, evidence automation, assessor coordination, and post-assessment sustainment.
• Translate CMMC/NIST controls into standardized delivery.
• Drive platform-led compliance by integrating evidence and control checks into RMM/PSA tools.
• Service operations & delivery: Lead the Managed Services, Professional Services/Project Delivery, Customer Success, and Operations teams.
• Implement and mature ITIL processes.
• Standardize Microsoft-centric service offerings.
• Financial & growth ownership: Own the services P&L – improve utilization, forecasting accuracy, and gross margins.
• Align delivery capacity with pipeline; partner with Sales/Pre-sales/Finance on pricing, SOW quality, and renewals.
• People & culture: Build and coach a high-trust, compliance-first delivery organization.
• Develop leaders and establish clear accountability and ownership for all services and controls.
• Customer & partner engagement: Act as executive sponsor for strategic DIB customer accounts and lead resolution of major escalations.
• Collaborate with prime contractors, technology partners, and assessors.

• 100% evidence completeness for managed CMMC customers.
• ≥ 90% SLA attainment across all services.
• Time-to-audit-ready reduced by X%.
• A standardized CMMC service catalog with clear tiering and embedded automation coverage is in place.

• 10+ years in technology service delivery, including 5+ years in senior operations leadership at an MSP or Microsoft partner.
• Deep, hands-on Microsoft expertise (Azure, Microsoft 365/Intune/Endpoint, Microsoft security stack).
• Demonstrated experience with P&L ownership, capacity planning, utilization management, and margin optimization.
• Strong service-management background (ITIL disciplines).
• Solid understanding of MSP billing processes and automation platforms.
• Outstanding executive presence with proven escalation management skills.

• Built or scaled a CMMC-aligned managed service or compliance program.
• Proven CMMC experience.
• Experience with automation in compliance workflows.
• Bachelor’s degree, MBA, and/or relevant certifications are a plus.

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