Full-Time Client Service Network Engineer

• Serve as an escalation point for Tier 3 System Administrators.
• Lead troubleshooting and decisive problem resolution for recovery of network functions.
• Diagnose, resolve, and document hardware and software network problems.
• Perform root cause analysis to eliminate reoccurring incidents.
• Provide on-call support as needed.
• Work with clients to implement change requests.
• Interface with vendor / manufacturer technical personnel.
• Communicate with clients, keeping them informed of progress.
• Provide technical assistance, training, and mentorship to other technical resources.
• Institute monitoring and alerting across all networks with automated and documented escalation procedures.
• Administer and maintain site infrastructure.
• Respond to emergency network outages.
• Monitor and identify network capacity and performance issues.
• Review customer operations for improving business process opportunities.
• Establish standards for LAN, WAN and WLAN devices and associated connectivity.
• Configure and support physical and virtual network devices, while maintaining accurate network documentation.
• Delivering assigned operational commitments to customers.

• 5+ years of experience in routing, switching, and load balancing
• Bachelor’s degree in a relevant field or equivalent practical experience
• Technical Certifications such as CCNA, CCNP, BCNE, NSE6, JNCIE, ACDP, etc. are highly desirable
• Expertise with network systems, standards (LAN, WAN, MPLS, SD-WAN) and protocols such as EIGRP, BGP, OSPF
• In-depth knowledge of network security including NGFW, IPS, IDS and VPNs
• Cloud Networking experience (Azure required, AWS, Google)
• Experience planning, designing, and deploying network architectures
• Proven ability in network capacity and performance planning and monitoring
• Thorough understanding of 802.11 principles
• Strong ability with end-user device connectivity
• In-depth knowledge of QoS and traffic shaping
• Knowledge of 802.1X implementation strategies
• Proven ability to analyze and solve network incidents
• Experience in executing medium-to-large-scale projects
• Excellent communication and client service skills
• Strong analytical skills

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