Full-Time Client Services Associate

Experian is the leading global information services company that is powering opportunities to create a better world. We provide data, technology, consulting and analytical tools to our clients around the world. Businesses rely on us to manage risk, prevent fraud, automate decision-making, improve customer experience and reduce customer friction.

A successful candidate will:

• Resolve moderate to complex problems related to credentialing, technical support, billing, account maintenance, data issues, file research, product descriptions, pricing, intranet access requests and security and compliance regulations.
• Coordinate client requests and service needs with appropriate internal departments to ensure client requirements are met.
• Provide product training to users to ensure our services are used most within our client environment.
• Manage the delivery and implementation of the Experian products and services.
• Conduct product demonstrations to client and potential clients.

Qualifications

• High School Diploma or Bachelor's degree in Business Administration or related fields
• 2-3 years Advanced customer service experience
• PC/internet skills