Full-Time Client Services Executive

Your new role and how you’ll make a difference

illion TenderLink is recognised as the market leading provider of tender notification services and online tendering technology throughout Australasia.

A key area of the illion TenderLink business development resources, Client Services Executives are responsible for assisting with the growth of our subscription base through new sales.  This requires a disciplined approach to prospect identification, preparation of sample data (expired tenders) from the illion TenderLink system, interaction through phone and email communications and customer service.  The primary objective of this position is to sign new subscribers to the service we provide and offer a level of customer service which ensures subscription renewal.
  

The value-add things you’ll be doing

• Achieve personal share of new sales budget (Revenue) each month and meet all productivity and behavioural KPIs as set by management.
• Lead management, contact and communication as per company training.
• Identify prospective clients within our system using a vertical sector approach, i.e. businesses within Information Technology, Telecommunications, Construction, Engineering sectors etc.
• Approach the required number of leads per day, including 30 outbound phone calls, research client specific needs and retrieve sample tender notices.  Send at least 7 proposals per day.
• Follow up via email or telephone to establish if the prospect has an interest in the tender data we have forwarded and would like to subscribe, in the timeframe agreed with the prospect.
• Ensure each customer is set up to gain the full potential from the subscription service, including a complete and accurate profile.
• Ensure post-sale service onboarding process is completed to integrate the customer into the illion TenderLink customer journey.
• Specific sales campaigns as directed by management.
• Act as inbound query facilitator maintaining a high level of customer satisfaction and exploring sales opportunities, using the ticketing and alert system, where applicable.  Answering all calls promptly in a friendly, polite and helpful manner.
• Ensure all communication is recorded within the system for future follow up actions or enquiries by the customer.
• Analyse customer feedback to direct process development and improvement and product development.

The experience and qualifications you’ll need to be successful

• Demonstrated record of successful sales in a similar role or in a relevant industry or related sector
• Demonstrated ability in developing new business via telephone sales
• Ability to communicate effectively and interact with professionals in medium to larger organisations.  This will involve a capacity to elicit user needs for tender notification services
• Demonstrated ability to meet deadlines and to respond productively to changing requirements characterised by peak periods and a variety of tasks where attention has to be divided and immediate decisions are required