Full-Time Client Services Manager - Remote

Serve as the technical lead for onboarding new merchants, providing integration and configuration assistance during implementation and solution design.

Conduct data integration, platform configuration, and business process mapping, tailoring the PayNearMe platform to the specific needs of each merchant.

Work closely with Product Management to influence solution design and contribute to the PayNearMe roadmap based on partner needs and capabilities.

Provide technical support to existing merchants as they adopt new products or expand their current implementations.

Develop code and build reusable tasks to streamline engineering work related to support and implementation.

Collaborate with cross-functional teams to resolve critical escalations and ensure smooth merchant onboarding.

Bachelor’s degree in a technical field (Computer Science, Engineering, Math) or related experience.

2-5 years of experience in technical support, implementation, or software development.

Proficiency in web-based and native mobile integrations, with a focus on HTML, XML, JSON, Javascript, and APIs.

Strong problem-solving skills and the ability to explain technical challenges to non-technical coworkers.

Team player with a positive attitude and adaptability to changing priorities.

Resilience in tracking down bugs and critical thinking skills.

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