Full-Time Cloud Administrator

About OpenSesame: OpenSesame offers companies the opportunity to upgrade the skills of their employees, partnering with 150+ Global2000 companies.

About the Team: The Information Systems team empowers employees with tools and systems to deliver exceptional customer service, maintain key business platforms, streamline operations through automation, and enhance the employee experience.

About the Role: The Cloud Administrator supports and improves OpenSesame’s internal IT systems, resolving escalated issues, managing core tools, and driving automation and security initiatives. This role is ideal for someone proactive and hands-on.

Performance-Based Objectives:

• Within 30 Days: Understand team priorities, review IT infrastructure, shadow IT Support Specialists and Systems Administrator, complete onboarding, assist with project tasks.
• Within 60 Days: Manage escalated IT support tickets, complete project assignments, demonstrate proficiency in Jamf, Google Workspace, and Okta, maintain enterprise data and internet security practices.
• Within 90 Days: Carry a full workload, participate in cross-training, demonstrate admin-level proficiency in additional IT tools, introduce an AI-driven or automation-based solution, contribute to security compliance audits.
• Within 120 Days: Audit account provisioning workflows, identify manual workflows for automation, demonstrate full ownership of tools and applications, transition into autonomous operations.

Tech Stack:

• OKTA
• Apple Macbook
• Google Workspace (GSuite)
• Jira
• Confluence
• Zoom
• Microsoft Intune
• JAMF
• Password Manager

Location: Remote-first, but candidates must be located in regions that allow for significant overlap with U.S. time zones.

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