Contractor Collections Specialist

Responsibilities Include:

• Accountable for reducing delinquency for assigned accounts.
• High volume of inbound and outbound email and phone calls for B2B collections.
• Overcome objections that customers may have about making payments toward their account and help them understand their responsibilities.
• Provide thorough and accurate documentation to support collection attempts.
• Research accounts receivable issues as required or directed.
• Resolve accounts receivable issues, such as invoice discrepancies and customer overpayments, by providing excellent customer service.
• Initiate customer refunds and account adjustments.
• Organize workload to ensure accurate and complete collections for each event.
• Enlist the efforts of Sales and Senior Management when necessary to accelerate the collection process.
• Communicate and follow up effectively with sales departments regarding customer accounts on a timely basis.
• Maintain excellent customer service internally and externally.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Dept., including gathering documentation needed to place accounts with Collections.
• Adhere to general accounting practices where applicable.

Qualifications:

• High School Graduate or Equivalent
• Knowledge of Accounts Receivable and collection processes
• Strong attention to detail, goal oriented
• Strong organizational skills
• Computer proficient in MS Excel, MSWord and other MS Office applications
• Commitment to excellent customer service
• Excellent written and verbal communication abilities
• Able to both work independently and as an integral part of team
• Ability to prioritize and manage multiple responsibilities

Pay Range: $17-$19 / hour depending on experience.

What is the last date for applying to the job?

Which countries are accepted for this remote job?