Contractor Collections Specialist

Responsibilities Include:

• Accountable for reducing delinquency for assigned accounts.
• High volume of inbound and outbound email and phone calls for B2B collections.
• Overcome objections customers may have about making payments and help them understand responsibilities.
• Provide thorough and accurate documentation to support collection attempts.
• Research accounts receivable issues as required.
• Resolve accounts receivable issues (invoice discrepancies, customer overpayments) by providing excellent customer service.
• Initiate customer refunds and account adjustments.
• Organize workload to ensure accurate collections.
• Enlist Sales and Senior Management when necessary to accelerate the collection process.
• Communicate and follow up with sales departments regarding customer accounts.
• Maintain excellent internal and external customer service.
• Perform other assigned tasks and duties.
• Gather documentation to place accounts with Collections.
• Adhere to general accounting practices.

Qualifications:

• High School Graduate or Equivalent
• Knowledge of Accounts Receivable and collection processes
• Strong attention to detail
• Goal oriented
• Strong organizational skills
• Computer proficient in MS Excel, MSWord and other MS Office applications
• Commitment to excellent customer service
• Excellent written and verbal communication abilities
• Ability to work independently and as part of a team
• Ability to prioritize and manage multiple responsibilities

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