Full-Time Communications Manager, Social Media and Customer Advocacy

The Corporate Marketing team is seeking a Communications Manager to amplify customer success stories. Reporting to the VP of Corporate Marketing, you will collaborate with demand generation, customer success, product marketing, sales, PR, and executive leadership to enhance Sift’s social media and customer advocacy strategy.

Key Responsibilities:

• Social Media Strategy & Execution: Own and execute social media strategy across LinkedIn and other relevant platforms. Create engaging content, monitor conversations, and analyze performance.
• Customer Advocacy Program Ownership: Own the SuperSifters program, identify and nurture customer advocates, and coordinate their participation in speaking opportunities, webinars, and events.
• PR Agency Management & Support: Serve as liaison with PR agencies, support campaign development, and assist with crisis communication.

Qualifications:

• Bachelor's degree in Marketing, Communications, or a related field
• 4-6 years of marketing experience in external communications, social media, and customer advocacy
• Proven track record of building social media presence for B2B technology companies

Preferred:

• Experience running customer reference programs and advocacy initiatives
• Strong project management and communication skills
• Proficiency with social media management tools and Salesforce

Must-haves: Determination, scrapiness, and creativity.

What is the last date for applying to the job?

Which countries are accepted for this remote job?