Full-Time Community Manager

Your Role: Reporting to the Community Manager Team Lead, you’ll be a voice of the Vital Farms brand, connecting with consumers across multiple touchpoints, including email, social media, phone calls, and good old fashioned snail mail. In addition to answering questions you’ll also get to share witty quips, quotes, and egg-cellent puns with our community of Hen-thusiasts. And if gift giving is your love language, then this job might just be for you. You’ll have the opportunity to surprise our loyal consumers with cartons of eggs, egg-ceptional swag, and so much more.

Organized, self-motivated, and fast on your feet (and fingers), your passion for community building will help us build trust and create meaningful connections with our consumers.

What You'll Do:

• Respond to inquiries across all communication channels, alongside community management team, while engaging our consumers in a captivating and authentic way
• Identify trends in community conversations and deliver unique consumer insights that will help us improve the Vital Farms consumer experience
• Identify brand opportunities by gathering inspiration from the latest social media trends and capitalizing in authentic and genuine ways
• Capture analytics, providing internal team with community insights through monthly reporting
• Collaborate with our content team to identify common consumer inquiries that we can hatch into valuable, helpful, or intriguing new content
• Help build a trusted brand by stewarding our community through many different types and tones of conversation
• Advocate for Vital Farms with passion! Immersing yourself in our business and focus on sustainable agriculture and animal welfare practices will be critical to success in this role

What You Bring to the Table:

• Bachelor’s Degree in Marketing or Communications preferred
• 1-2 years experience in customer service, community management or social media for a brand
• You bring a passion for ethically-sourced, nutritious food and purpose-driven brands.
• You’re a team player and you’re willing to work unconventional hours within a 40-hour work week to meet the needs of the Community Management team - this position is specifically for a Sunday-Thursday 9:00 – 5:00 PM CST work week.
• Ability to travel 10-15% travel for company events, company onboarding, trainings and team meetings, etc.
• You thrive while engaging and building online communities, cultivating meaningful conversations, and driving brand loyalty with personal touchpoints
• Excellent organizational skills and attention to detail
• Stellar interpersonal skills to effectively communicate cross-functionally across the organization

What is the last date for applying to the job?

Which countries are accepted for this remote job?