Full-Time Consulting Director, Incident Recovery

As a Unit 42 Recovery Specialist, you will assist customers in rebuilding, recovering, and restoring computing and networking environments after security incidents.

Working with the Unit 42 service delivery team, you will lead and oversee external recovery partners, liaising with customer contacts (technical experts, executives, board members).

Demonstrate professionalism while clearly articulating technical risks, recovery strategies, and progress to diverse stakeholders.

Your expertise in networking and security products/solutions is crucial as you guide customers through recovery processes, strengthening their security posture and preventing future incidents.

This hands-on role demands technical acumen and excellent communication skills to address complex issues and deliver innovative solutions.

Develop, in collaboration with the Incident Response lead, a unified approach to restoring technological infrastructure during/after cyber security incidents.

Develop strategic processes for clients to safely bring systems back into production.

Lead and oversee third-party vendors to ensure recovery/restoration activities meet Unit 42 standards.

Guide Unit 42 customers in implementing security standards and best practices during restoration.

Proactively communicate project status, risks, and issues with client contacts and Unit 42 engagement leads.

Provide after-hours/weekend on-call support as needed.

Partner with account teams to understand customers' PANW investments and ensure sensible expansion recommendations.

Travel to customer locations in North America (up to 50% of the time, often with minimal notice).

Prior experience/troubleshooting in Active Directory, DNS, network configuration, enterprise software deployment, endpoint detection, SIEM, log management, cloud environments, and security platforms is essential.

Minimum of ten years experience in information technology, systems administration, or network administration, with three years managing security solutions in enterprise environments.

Prior consulting/client-facing experience preferred.

Remain calm, composed, and articulate in high-pressure situations.

Excellent written and verbal communication skills including distilling/conveying complex technical concepts to clients with varying expertise.

Bachelor's Degree in Information Security, Computer Science, or equivalent experience/military experience required.

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