Full-Time Consulting Director, Incident Recovery Operations

As a Unit 42 Recovery Specialist, you will play a critical role in assisting our customers with rebuilding, recovering, and restoring their computing and networking environments following security incidents. Working in conjunction with the Unit 42 service delivery team, you will lead and oversee Unit 42's external recovery partners as well as liaise with customer contacts.

Your Impact:

• Develop a unified and holistic approach to restoring technological infrastructure.
• Lead and oversee third-party vendors.
• Guide Unit 42 customers through implementing security standards and best practices.
• Proactively identify and communicate project status, risks and issues.
• Provide after-hours and weekend on-call coverage as needed.
• Partner with the relevant account teams to understand customers’ prior investments in PANW offerings.
• Travel as needed to customer locations in North America, up to 50% of the time.

Your Experience:

• Prior implementation and/or troubleshooting of areas like Active Directory, DNS, network configuration, enterprise software deployment, SIEM, and cloud environments.
• Minimum of ten years experience in IT, systems administration, or network administration, with three years managing security solutions.
• Prior experience in consulting or client-facing roles preferred.
• Ability to remain calm and articulate in high-pressure situations.
• Excellent written and verbal communication skills.
• Bachelor’s Degree in Information Security, Computer Science, Digital Forensics, Cyber Security, or equivalent experience.

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