Full-Time COO for Cybersecurity Firm (Microsoft Focused)
Agile IT is hiring a remote Full-Time COO for Cybersecurity Firm (Microsoft Focused). The career level for this job opening is Manager and is accepting San Diego, CA based applicants remotely. Read complete job description before applying.
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Agile IT
Job Title
COO for Cybersecurity Firm (Microsoft Focused)
Posted
Career Level
Full-Time
Career Level
Manager
Locations Accepted
San Diego, CA
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Job Details
Turn strategy and bookings into predictable, profitable outcomes. Lead service delivery, customer success, and continuous improvement. Embed CMMC and scale delivery models.
What you’ll own:
- Service Delivery & Operations: End-to-end ownership of Managed Services, Professional Services, Customer Success, and Service Operations.
- Standardize delivery for enablement and managed services with playbooks, SLAs/OLAs.
- Operate Microsoft GCC High Licensing aligned to compliance.
- CMMC & Compliance Operations: Bake NIST/CMMC controls into workflows and audit readiness.
- Build repeatable patterns that protect CUI and reduce time-to-audit-ready.
- Financial Discipline & Scale: Own services P&L; drive utilization and gross-margin improvement.
- Automate with RMM and API-driven runbooks.
- Customer Outcomes & Escalations: Executive sponsor for strategic accounts; maintain top CSAT and retention.
- Govern delivery of Complementary Partner Services.
- CRO Alignment & Handoffs: Co-own “Revenue Quality” with the CRO.
- Define and enforce Sales→Delivery handoffs.
- Provide delivery insights to marketing/product marketing.
Required Qualifications
- 10+ years in technology delivery with 5+ in senior operations leadership in an MSP/SI.
- Deep Microsoft expertise and experience operating Microsoft GCC/GCC High or regulated environments.
- Proven CMMC/NIST operationalization.
- MSP billing understanding and automation platforms.
- Strong ITIL/service‑management background; demonstrated P&L management.
- Excellence in building leaders and scaling processes.
Preferred
- Experience running licensing onboarding/support operations; partner co-delivery governance.
- Automation mindset.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time COO for Cybersecurity Firm (Microsoft Focused) at Agile IT is
30th of November 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
San Diego, CA
] applicants. .
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