Full-Time Customer Care Agent

Job Description

The customer care agent (CCA) is an agent that answers customer complaints from all around the globe. They must answer e-mails and phone calls of customers and store each case in a dedicated tool. Each CCA must keep track of each case until it is solved.

Qualifications

• Fluent level of English, Ukrainian;
• Upper-Intermediate or Advanced level of second language French is required;
• Previous working experience in customer support is a plus;
• Microsoft Office skills;
• Excellent communication skills;
• Aptitude for team work;
• Excellent interpersonal relationship;
• Responsible and patient.

Responsibilities:

• Provide support to the customers: identify and solve customer problems using dedicated web tools;
• Handle and manage web tools specially made for customer support;
• Keep a record of each case in another dedicated web tool;
• Escalate cases that need a deeper investigation to the corresponding teams when needed;
• Notify Leads when a recurrent problem appears, to prevent further cases;
• Be able to identify problems and create new templates for recurrent ones.