Full-Time Customer Care Coordinator

Job Description

• Coordinating international operations for group clients.
• Leading by example and contribute to workstreams to deliver objectives set out in the business plan.
• Continually review internal processes and resources and implement efficiencies to ensure continuous improvement.
• Responsible for client files on an order to invoice basis.
• Constant contact with brokers and underwriters.
• Finalizing and issuance of client documentation requirements.
• Issuance of insurance certificates for clients on behalf of brokers.
• Ensure constant information flow to clients on operations.
• Trouble shooting on customer operations globally using the SGS network.
• To search for additional opportunities and offer increased services to existing/new clients.
• With the assistance of Technical Governance team, provide support to affiliates in order to solve eventual problems on operations.
• Technical inspection/transportation knowledge.
• Minimum 5 - 10 years working experience in Inspection, Transportation or trading administration.
• Fluent in spoken and written English.
• Computer literate.
• Good interpersonal and communication skills.
• Excellent organizational skills.
• Client sensitive.
• Team player.
• Flexible on working hours / availability.
• Commercial and leadership potential.