Full-Time Customer Care Specialist

Description

• Answer incoming telephone calls from customers and/or caregivers needing assistance with their order, product, billing and/or other account services. • Guide callers through troubleshooting, navigating the company site or effectively using the products or services. • Maintain superior knowledge of Medical Guardian products, services and billing practices to ensure that information communicated to the customer is accurate and complete. • Perform account updates as needed and thoroughly document conversations to keep customer records complete and current. • De-escalate situations involving dissatisfied customers; research issues and offer solutions to resolve problems. • Be a company brand ambassador, promoting the value of additional products and services during service calls. • Display positive attitude while communicating with all internal and external customers; collaborate with team members to improve the customer experience. • Meet personal/team qualitative and quantitative performance objectives. • Perform other duties and responsibilities as assigned.

Requirements

• 2+ years previous customer service call center or customer-facing experience desired • Associate or bachelor’s degree (preferred); high school diploma required • Computer proficient with the ability to multi-task • Professional, enthusiastic and kind with a passion for serving • Effective active listening skills with ability to probe to ensure appropriate resolution • Strong communication, organization and time-management skills