Contractor Customer Care Specialist I

What will you do: Assists Clients and Customers with orders, inquiries, requests, problem resolution, and comments/feedback regarding products/services. Consults with Clients and Customers to identify additional needs related to the products or services. Recommends appropriate products, services, or solutions. Works on assigned client programs. Performs duties in a courteous, efficient, and professional manner. Meets company and client goals for levels of performance.

Responsibilities: Responsibilities for inbound or outbound call segment apply based on individual assignment. Successfully completes initial new Specialist training program and participates and completes all required learning and ongoing training. Entering & processing orders. Processing cancel/change requests. Requesting reprints/credits. Ensuring security and privacy of customer's information. Providing education and support regarding products and services. Probing to identify needs. Acts/offers appropriate products, services, and solutions to meet customer needs. Utilizes available resources appropriately to accurately enter data and service the customers. Ensures appropriate follow-through steps are completed for each call. Maintains complete and accurate records of all call activity as required. Makes outbound calls to achieve the goals of assigned call segment. Provides a basic level of customer support, but escalates more advanced problems to their Supervisor. Maintains a professional appearance and a quality work environment that adheres to all safety and security policies. Limited eligibility in off phone activities performing special assignments / team roles on a rotating basis or as required based on Supervisor's discretion. Works within a team environment supporting both team objectives and overall Center objectives. Monitoring of individual performance tracking data and provides input for Individual Development Plans.

Do you have these skills or experience?

• HS Diploma/GED required
• Bilingual - Fluent in English & Spanish
• Minimum 0-2 years Previous customer service, banking or retail experience helpful
• Multitask ability
• Detail oriented
• Good communication and interpersonal skills
• Basic computer skills
• Ability to learn required information and ongoing training
• Education & Knowledge Required HS Diploma/GED required

What is the last date for applying to the job?

Which countries are accepted for this remote job?