Contractor Customer Care Specialist I (Contract)

What will you do: Assists Clients and Customers, via telephone, email or chat, with orders, inquiries, requests, problem resolution, and comments/feedback regarding products/services. Consults with Clients and Customers to identify additional needs related to the products or services. Recommends appropriate products, services, or solutions. Works on assigned client programs. Performs duties in a courteous, efficient, and professional manner. Meets company and client goals for levels of performance.

What are your responsibilities:

1. Responsibilities for inbound or outbound call segment applies based on individual assignment.
2. Successfully completes initial new Specialist training program and participates and completes all required learning and ongoing training
3. Entering & processing orders
4. Processing cancel/change requests
5. Requesting reprints/credits
6. Ensuring security and privacy of customer's information
7. Providing education and support regarding products and services
8. Probing to identify needs
9. Acts/offers appropriate products, services, and solutions to meet customer needs
10. Utilizes available resources appropriately to accurately enter data and service the customers
11. Ensures appropriate follow-through steps are completed for each call
12. Maintains complete and accurate records of all call activity as required
13. Makes outbound calls to achieve the goals of assigned call segment
14. Provides a basic level of customer support, but escalates more advanced problems to their Supervisor
15. Maintains a professional appearance and a quality work environment that adheres to all safety and security policies
16. Limited eligibility in off phone activities performing special assignments / team roles on a rotating basis or as required based on Supervisor's discretion
17. Works within a team environment supporting both team objectives and overall Center objectives
18. Monitoring of individual performance tracking data and provides input for Individual Development Plans

What is the last date for applying to the job?

Which countries are accepted for this remote job?