Contractor Customer Care Specialist I (Contract)

What will you do: Assists Clients and Customers with orders, inquiries, requests, problem resolution, and feedback regarding products/services via telephone, email, or chat. Consults with Clients to identify additional needs. Recommends appropriate products/services/solutions. Works on assigned client programs. Maintains a courteous, efficient, and professional manner. Meets company and client performance goals.

Responsibilities:

1. Completes initial Specialist training, and all required learning and ongoing training.
2. Enters and processes orders.
3. Processes cancel/change requests.
4. Requests reprints/credits.
5. Ensures customer information security and privacy.
6. Provides education and support regarding products/services.
7. Probes to identify customer needs.
8. Offers appropriate products, services, and solutions.
9. Utilizes resources for accurate data entry and customer service.
10. Ensures proper call follow-through steps.
11. Maintains complete and accurate call activity records.
12. Makes outbound calls to achieve call segment goals.
13. Provides basic customer support; escalates complex issues to Supervisor.
14. Maintains a professional appearance and adheres to safety/security policies.
15. Participates in off-phone assignments/team roles (as needed).
16. Works within a team to support team and Center objectives.
17. Monitors performance tracking data and contributes to Individual Development Plans.

Skills/Experience:

• HS Diploma/GED required
• Bilingual - Fluent in English & Spanish
• 0-2 years previous customer service, banking, or retail experience (helpful)
• Strong multitasking abilities
• Detail-oriented
• Excellent communication and interpersonal skills
• Basic computer skills
• Ability to learn required information and ongoing training

What is the last date for applying to the job?

Which countries are accepted for this remote job?