Full-Time Customer Development Manager

The Customer Development Manager is responsible for growing & developing Jack Link’s sales & profitability across identified customers by implementing detailed strategic sales plans for these customers.  This position will require working closely with key customers and internal stakeholders including trade planning, marketing, demand planning, customer service, category management, and various broker representatives for Jack Link’s.  The ideal candidate will live in California, United States but can manage remotely with travel to market.

PRIMARY ROLE FOCUS:

• Achieve sales objectives within the trade budget
• Build strong customer relationships
• Execute DSMP (Distribution, Shelving, Merchandising, Pricing) plans that drive category growth
• Clearly understand customer strategy and align on annual business plans that meet growth expectations

DUTIES AND RESPONSIBILITIES:

• Execute annual business plans to maximize top-line and bottom-line growth and achieve volume, market share, and profit contribution objectives within the assigned trade budget.
• Provide transparent & timely communication to internal team members and our customers/brokers
• Develop plans for channel-specific business opportunities focused on expanding Jack Link’s in-store presence
• Responsible for analyzing customer data and developing an action plan to achieve sales goals
• Collaborate with cross-functional teams (Product Management, Trade Marketing, Research & Development) in creating both short & long-term category and channel strategies
• Create and present information in a compelling and persuasive manner
• Effectively builds relationships throughout customer organizations and at various levels internally at Jack Link’s: Executive Management, Operations, Supply Planning, and Marketing
• Manage deduction & AR issues on all applicable accounts
• Responsible for building, training, and leading broker network where applicable
• Participate in team and cross-functional meetings and calls as required
• Update/maintain sales plans within sales and demand planning systems
• Bachelor’s Degree or equivalent experience
• 5+ years of CPG-related sales experience
• 3+ years of West Coast Grocery direct sales experience (Stater Bros., Save Mart, PAQ, Smart&Final, etc.)
• Proven track record of positive sales performance

DESIRED BEHAVIORS:

• Full ownership over all aspects of the customer relationship
• Entrepreneurial mindset
• Professional, Consultative, Challenger selling skills
• Customer Focused
• Resilient in the face of adversity
• Embraces change
• Passion to succeed
• Driven to win
• Strive to be a Leader
• High sense of urgency

SKILLS:

• Strong knowledge of MS Office products (Excel, Word, PowerPoint)
• Working knowledge of CRM and planning software (e.g. Salesforce, SPT, SAP)
• Strong communication & presentation skills
• Business and Financial Acumen
• Leveraging data/analysis to drive end-user opportunities