Full-Time Customer Engagement Associate

Your mission at IntegriChain:IntegriChain seeks a polished, data-savvy, detail-oriented professional to support customers implementing or using our software solutions.

This customer-facing role drives communication between corporate (small to mid-tier) customers and IntegriChain, and supports enterprise (large) accounts.

Responsibilities:

• Provide front-line support to customers, resolving data questions and issues.
• Support regular customer business reviews (corporate accounts).
• Analyze IntegriChain and customer performance data.
• Support process flow analysis and redesign.
• Understand customer needs, explain IntegriChain value, and drive product usage.
• Document, train, and update processes.
• Collaborate with subject matter experts, developers, and QA teams.
• Create project plans for custom requests and enhancements.
• Define, document, and gain customer approval for new reports.
• Evaluate new technologies and process changes.
• Support the Base Data team.
• Propose process improvements.

Success Metrics:

• Create cross-functional solutions to customer issues.
• Document manual processes for automation.
• Document customer implementation and support.
• Develop knowledge of IntegriChain products within 3 months.
• Develop expertise in pharmaceutical data and IntegriChain's data pipeline.
• Develop expertise in one IntegriChain value-add product within 6 months.
• Increase customer product usage.
• Complete technical requirements training.
• Perform regular customer training demos.

Qualifications:

• Data analysis, business intelligence, visualization, or data modeling experience.
• Understanding of SaaS-based solutions (preferred).
• Hands-on analytics experience (preferred, especially in pharmaceutical industry).
• Presentation and customer-facing discussion experience (preferred).

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