Full-Time Customer Experience Data Analyst
Flywire is hiring a remote Full-Time Customer Experience Data Analyst. The career level for this job opening is Experienced and is accepting Valencia, Spain based applicants remotely. Read complete job description before applying.
Flywire
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The Opportunity We, at Flywire, are seeking a Customer Experience (CX) Data Analyst to extract, analyze, and leverage customer data to optimize experiences and inform strategic decisions. We're seeking a customer-centric individual passionate about improving customer experience.
In this role, you will:
- Gather data from customer touchpoints, surveys, CRM systems, and other sources.
- Ensure data integrity and accuracy through robust validation and cleansing processes.
- Evaluate and optimize data sources for enhanced quality and availability.
- Perform statistical analyses to uncover trends and insights, focusing on customer retention.
- Create and maintain dashboards to visualize support & CX metrics.
- Communicate findings to cross-functional teams and leadership, tailoring presentations.
- Support executive level summaries and recommended actions.
- Measure the impact of CX initiatives on business metrics.
- Identify key drivers of satisfaction and loyalty, building a Voice of Customer Program.
- Propose process optimization and strategic initiatives based on key findings.
- Work closely with business and product teams to align insights with objectives.
- Collaborate with stakeholders to define KPIs and reporting frameworks.
- Act as subject matter expert on customer data and insights.