Contractor Customer Experience Specialist
Pearl Abyss Europe is hiring a remote Contractor Customer Experience Specialist. The career level for this job opening is Experienced and is accepting Germany, Portugal, Poland, Turkey, Spain based applicants remotely. Read complete job description before applying.
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Pearl Abyss Europe
Job Title
Customer Experience Specialist
Posted
Career Level
Contractor
Career Level
Experienced
Locations Accepted
Germany, Portugal, Poland, Turkey, Spain
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Job Details
Customer Experience Specialist to help accelerate our gaming reach to millions of customers across all screens (PC, Mobile, Console, etc.) in Europe, and specifically Germany.
As a Customer Experience Specialist you will be responsible for:
- Identifying and handling customer issues.
- Collecting player feedback.
- Ensuring a high quality of service for our live service.
- Proactively interact with players.
- Acting as our frontline customer-focused representatives.
- Working closely with game masters and community managers.
Responsibilities:
- Ensure excellent customer service through timely and accurate handling of support inquiries through our Support Center.
- Review customer support ticket answers, further investigate reported issues, and take actions when necessary.
- Handle day-to-day tasks for the game's live service through the internal operation tools.
- Monitor and regularly report on the live-service issues and the players' feedback.
- Coordinate with other Customer Experience Specialists, Game Masters, and Community Managers to solicit feedback and suggestions for game improvement from the community.
- Stay up-to-date on the latest game updates to be able to support the player base properly.
- Perform investigation and documentation on the game exploits, bugs, and other serious technical issues in the game.
Requirements:
- Native/bilingual level of German.
- A high level of English proficiency is essential.
- Prior experience/interactions with the gaming communities.
- Extensive knowledge and gameplay experience of MMORPG.
- Technical knowledge of online game live service.
- Strong customer service ethic and great interpersonal communication skills.
- Creativity, curiosity, and a willingness to learn and grow.
- Professional and mature demeanor, along with strong time-management and organization skills for coordinating multiple initiatives and priorities.
- Willingness to work on a freelance agreement basis.
Preferred Qualification:
- Avid Black Desert Online player.
- Extensive knowledge and gameplay experience in MMORPG games.
- Experience working in a high-volume customer contact environment.
FAQs
What is the last date for applying to the job?
The deadline to apply for Contractor Customer Experience Specialist at Pearl Abyss Europe is
10th of September 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Germany, Portugal, Poland, Turkey, Spain
] applicants. .
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