Full-Time Customer Focus Analyst (Unit 42 MDR) - Remote
Palo Alto Networks is hiring a remote Full-Time Customer Focus Analyst (Unit 42 MDR) - Remote. The career level for this job opening is Experienced and is accepting New York, NY based applicants remotely. Read complete job description before applying.
Palo Alto Networks
Job Title
Customer Focus Analyst (Unit 42 MDR) - Remote
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
New York, NY
Salary
YEAR $104500 - $169100
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Job Details
Your CareerUnit 42’s Managed Detection and Response (MDR) service is growing fast. As a Customer Focus Analyst, you’ll act as the front line of communication between our MDR analysts and our customers.
- Support onboarding activities for new customers
- Monitor incoming communication from customers (e.g., via email, comments), triage and route issues as needed, and answer technical questions around reports, alerts, and recommendations
- Collaborate with MDR analysts to ensure the customer’s technical questions about incidents or threats are fully addressed
- Own the customer communication lifecycle during ongoing incidents — ensure timely updates, clarity, and alignment on next steps
- Help drive consistency and quality in how incidents and threat intelligence are communicated externally
- Escalate and advocate for customer issues internally across Product, Engineering, and the broader Unit 42 team
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Customer Focus Analyst (Unit 42 MDR) - Remote at Palo Alto Networks is
6th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
New York, NY
] applicants. .
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