Full-Time Customer Marketing Coordinator

What You’ll Do:

• Drive Customer Retention & Growth: Build and manage programs that keep customers engaged, happy, and coming back for more.
• Champion Referral Programs: Promote and manage a referral program with a 96% win rate—driving awareness and growth while ensuring participants are rewarded.
• Create Memorable Events: Organize in-person dinners, virtual leadership summits, roundtables, and customer award programs to deepen engagement and foster relationships.
• Build Customer Advocacy: Lead campaigns to gather reviews on platforms like G2 and Capterra, ensuring MedTrainer stays ahead of competitors.
• Foster Community Connections: Send swag, manage online forums, and create spaces where customers can connect, share, and shine.
• Support Customer Thought Leadership: Identify and collaborate with customers for webinars, case studies, and testimonials to showcase their stories and success with MedTrainer.
• Gather Insights & Stats: Conduct customer research, surveys, and ROI analysis to inform strategies and continuously improve the customer experience.
• Collaborate on Communications: Work with internal teams to deliver impactful upsell campaigns, product updates, and educational content tailored to customer needs.

Who You Are:

• A customer-centric marketer with a knack for building programs that drive results.
• Experienced in creating campaigns that deliver measurable ROI and growth.
• Skilled in managing customer events, both in-person and virtual, from start to finish.
• Creative and detail-oriented, with the ability to juggle multiple projects and deadlines.
• Excited about collaborating across teams to ensure seamless communication and execution.
• Data-driven, with the ability to pull insights, analyze results, and refine strategies based on performance.
• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• 3-5 years of relevant marketing experience or a similar customer-focused role.
• Excellent communication skills and a talent for creating engaging, customer-centric content and experiences.
• Must have strong organizational and project management skills, as well as attention to detail.
• Ability to maintain a collaborative mindset in a remote environment.
• Ability to effectively manage deadlines and deliverables.
• Understanding of traditional and digital marketing methods and tools.
• Enthusiasm for learning new programs, platforms, and technologies.
• Independent, self-starter who is comfortable taking initiative and making data-driven decisions.
• Bonus:
• Experience in B2B SaaS industry
• Experience planning events
• Hands-on experience using Hubspot for email and marketing automation
• Experience using ClickUp or other project management tools
• Experience using Salesforce

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