Full-Time Customer Quality Engineer

• Attend all quality product claims of our customers according to the established procedure.
• Provide a pro-active service in order to anticipate customer needs.
• Assist and give technical support in test runs, first runs in plants and with the customer on filling lines.
• Providing a pro-active service to link the external customer and the manufacturing plant in order to interchange experiences and share relevant information as needed.
• Detect areas of opportunity to improve the glass container functionality on the customer’s line and at the manufacturing plants as well.
• Monitor re-select/repack crews and oversee their work when necessary.
• Enter and maintain information up to date in SAP.
• Develop activities assigned by immediate supervisor in order to comply with the directives of the Quality Committee.
• Provide information in coordination with the sales team to allow good communication between the customer and the other areas of the organization.
• Comply with the ISO 9001 standard.
• Observe competitors’ bottles, cartons, and palletizing for ideas to improve our packaging.

• Knowledge in quality specifications for glass containers, sampling methods, and filling process.
• Skills with laboratory instruments used for physical tests of glass containers.
• The ability to audit inventories and monitor quality held inventory.
• Experience maintaining an exceptional service with internal and external customers.
• Diagnostic skills in field performance problems.
• Good and positive attitude with a customer service mentality, while defending the company’s best interest and the customer’s legitimate requirements.
• Bachelor's Degree in Engineering preferred
• At least three years’ experience in a glass manufacturing plant
• Willingness and availability to travel
• Good public relations skills.
• Bilingual Spanish/English preferred

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