Full-Time Customer Representative

The House Of Mercier is excited to offer a remote opportunity for a Customer Representative who speaks Dutch, to join our dynamic team supporting Specsavers. In this unique role, you will assist Dutch-speaking customers from sunny Greece, providing them with comprehensive support and solutions regarding their eyewear and optical needs. Your expertise will play a key role in enhancing customer satisfaction and promoting our brand's commitment to quality service. If you’re ready to make a difference in the lives of our customers while working from a picturesque location, we'd love to hear from you!

Responsibilities

• Provide excellent customer service to Dutch-speaking clients via phone, email, and live chat.
• Answer product inquiries and guide customers through their purchase journey.
• Handle returns, complaints, and feedback in an empathetic and effective manner.
• Maintain accurate records of customer interactions in our CRM system.
• Collaborate with team members to develop best practices for customer interactions.
• Stay updated on product offerings and promotions to provide informed assistance.
• Report on customer feedback and suggest areas for improvement.

Requirements

• Fluency in Dutch and proficiency in English; knowledge of additional languages is a plus.
• Previous experience in customer support, preferably in the retail or optical industry.
• Exceptional interpersonal and communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Able to thrive in a remote work environment and manage tasks effectively.
• Familiarity with CRM tools and customer service platforms is advantageous.
• Passionate about helping others and contributing to a team-oriented culture.