Contractor Customer Service & Account Coordinator

We’re seeking a proactive Customer Service & Account Coordinator to act as a key operations liaison.

This is a 6-month contract, with potential to transition into full-time. You’ll deliver exceptional service, perform outreach and account reconciliation, drive bill collections, and support account relationships.

This role blends high touch communication, problem-solving, and operational oversight to help ensure timely revenue collection and seamless stakeholder experiences.

1. Customer Service & Outreach
• Respond to inbound inquiries about billing, payments, appointments, and partners
• Conduct outbound outreach to accounts regarding outstanding balances
• Maintain professional and empathetic communication during collection calls

1. Account Reconciliation & Billing Support
• Conduct daily reconciliation of accounts receivable
• Collaborate with finance to ensure accurate posting of payments and remittances
• Monitor and resolve billing discrepancies or missing payments

1. Bill Collection & Payment Coordination
• Follow up on outstanding bills and send payment reminders
• Work with accounts to establish payment arrangements or coordinate collections
• Escalate unresolved accounts as needed

1. Operational Collaboration
• Collaborate with finance, clinical, and operations teams to improve processes
• Contribute to the development of SOPs for reconciliation and collection
• Generate regular reports on aging accounts, AR status, and partner metrics

PLEASE READ: This is a fully remote contract position with an expectation that contractors are completing the job primarily during US business hours - 09:00 to 17:00 EST (16:00 to 00:00 Beirut Time), Monday through Friday. This role has a wage of up to $1200/month.

Required

• 2+ years in customer service, accounts receivable, billing, or related operations
• Excellent verbal and written communication skills
• High attention to detail and comfort with sensitive conversations
• Proficient with basic software and excited to learn

Preferred

• Experience in healthcare administration or medical billing
• Excel/Google Sheets (pivot tables, filters, formulas) and/or familiarity with billing platforms (e.g., QuickBooks, NetSuite, Phreesia, Athena)
• Background in insurance and self-pay reconciliation

Skills & Attributes

• Friendly communicator with a solutions mindset
• Organized multi-tasker, motivated self-starter
• Proactive problem-solver, adept at reconciling data and resolving discrepancies

All your information will be kept confidential according to EEO guidelines.

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